Had to look y'all up after getting repeated calls and texts from a gentleman going by the name Thomas C (If I heard correctly). It should go without saying the calls were unwanted and are unwelcomed. Not even sure how this company got my number as I don't give it out. I would provide the number that's tried to contact me but I'd rather not doxx them. If someone could get back to me with an email or number I'd appreciate it. Thanks.

Excellent communication and support.

I remember when John bought us out back in the 90's our office was called "Real Estate Professionals" back then. Today as Premium Properties he's grown the company to having multiple offices around Central Florida. It's a great place to work at and do business with. I'm extremely happy here :-)

I am very impressed and thrilled to work with Premium Properties,they care about their agents and employees,they are providing amazing training classes with great tools,give you guidance and they want you to succeed!Amazing company to work for.

Renters and property owners beware -- The company's actions contradict its stated policy of "first, best." Confirmation from an employee indicated that our application was first received and would be promptly processed. However, a subsequent phone call revealed that despite being highly qualified, the company chose another candidate. This decision, relayed by CJ and confirmed by VP Katie Murray, lacked transparency and coherence with their advertised policy. When questioned, Katie reiterated their procedure without providing further explanation. This exchange highlights a disparity between the company's advertised policy of "first, best qualified" and its actual practice. Proposing a change to "best offer" to align with their actions was met with resistance. It's evident that the company's leadership should reevaluate both their stated policies and operational practices for coherence and transparency. Response: This matter is concerning as this is a rental property and not a purchase of real estate. It appears as though you are profiling your applicants by not going in order of first and qualified; essentially searching for the “best.” What defines “best?” Wealth, people who are best at communication , people who are best at landscaping? That company statement is deeply concerning and in so lacks transparency. A review of the company’s application process should be swiftly revamped. I stand by my above statement and remain concerned for people who use your company in the future.

An Excellent real estate company and a big thanks to Maryann Alan!

They are thiefs.

This place is garbage

A better explanation of real estate process. You will transition to your new home with confidence.

Outstanding real estate company!

(Note: I was not going to post this review to the company website as I first sent it to the owner because the problem was one of his agents. I got no response so now I am going to post the review) To be frank, I have never been compelled to write a review about a realtor before. Every experience I had was one of a kind person (at least while working with me) who was trying to help. Priscilla Puccio was a whole other experience. She was the contact I was put in touch with over a condo rental through Zillow. I had already found the place. All she needed to do was facilitate. I am just going to bullet point the highlights, good and bad, and the reader can judge for themselves about the Priscilla Puccio Experience. - Showed up right on time, which was appreciated - She had the ability to show me two condos, no problems with keys, which was appreciated. - The first condo was dirty. The walls and even more so the floorboards needed painting, like there had been a dog there. The tub had a leak and you could see a ring of dirt that had been created by the drip. I asked Priscilla if she could ask the owner if these things could get fixed and if we could paint once in, using their color of choice, since the walls were not clean and it needed it. Surprisingly, she made this a point of contention and told me that all I “needed to do was get out some cleaning supplies and clean it.” I explained that I was accustomed to places being clean on move-in and the expectation was that we left it clean on move-out. She said its not that way anymore, that I was a homeowner and didn’t understand, and that people take condos “as-is.” - We debated the importance of cleanliness while she continually threw in my face that I had asked for a $50 reduction in rental price to match other units in the complex that were available. (e.g. “Well, do you want things clean or do you want $50 off?”) Eventually, despite initially wanting it, I no longer wanted the condo we were seeing because of all of this. - She showed me another condo, explaining the owner said it was dirty and they would clean it. It had recently had an extermination and dead roaches were everywhere, but it WAS clean compared to the other place and I quickly said we’ll take it. She got my son’s info and they started the application process. - The next week can best be described as Priscilla pressuring people to get things done in a way that made everyone uncomfortable. - After applications had been filled out, she made my son take a cashier’s check (!) to an office in Kissimmee (!), an hour from where he lives and where the condo he is renting is. She told him the wrong name to put on the check as it turns out, so they would not accept it at the office he drove an hour to. He returned to his bank to get a refund to his account and then had to drive the hour back home, all with nothing accomplished. - After all the pressure, I was admittedly frustrated. I tried calling Priscilla 3 times. Each time it went to voicemail and it said “the users mailbox has not been set up.” - I then sent her a text asking what was going on, telling her I heard she was being pushy, somewhat unprofessional and why did my son have to take a check all the way out to Kissimmee? - I later saw I missed a call from her so I called her back. PLEASE, IF YOU ARE THINKING ABOUT USING HER, READ THIS PART – When she answered the phone, there was no address like “hello” or any type of cordiality. It immediately started with SCREAMING at me. Non-stop screaming. She was screaming about all she had done to help my son, a lot of other unintelligible things, and I finally tried to say my first words “Excuse me?” I said this numerous times and the yelling never stopped. She threatened that she was going to contact my work and tell them about me (I am not sure what she would say) but the anger and screaming never stopped until we eventually hung up on each other. (I found out later she also threatened my son’s mom, who is a realtor as well.) -- Needless to say, we did not rent the place bc of Priscilla and her abusive behavior

Amazing people!

From my experience as an agent / Realtor, i have better opportunities in Real Estate with Premium Properties

I have lived on a property managed by this company for almost 9 years. I have never once had a good experience dealing with them. The lack of communication with the office is horrendous. Leslie NEVER returns phone calls. 90% of the time I call, we get voice-mail only to never hear back. Do better, this is the job you signed up for. Do not use this property management company. They're useless. I wish i could give 0 stars.

Good service

Excellent customer services, I’ve always paid my rent in person they have always been great towards me and very polite. Celimar Sierra is my property manager and she’s been the greatest 😀

If you own any Property. Do not let them manage it. Even when the tenants pay early you still have to chase your money down. If you are depending on them to pay you on time to pay your mortgage you will be late almost every single month. Today is our last month on the books after multiple emails and a telephone conversation it never gets better with the deposits. It is today the 16th I still didn’t get my money. There is always something that went wrong with the system. Poor communication, be keep all communication in writing as they will come back and try to charge where they shouldn’t. I rate this property management (Premium Property Management) a 1 star ⭐️, since google won’t allow me to rate them 3 bags of feces.

Starting my real estate career with Premium Properties set me up for success from the beginning. From my interview to up to my first closing I had help every step of the way. My mentor walked me through the process and was always a call away from answering all my questions. If you are a new agent looking for a family feel of a real estate company and needs the proper tools and mentoring to get started in your business/career, then Premium Properties Real Estate Services is an amazing place to start.

I am truly grateful for Trina Salter, she is the absolute best agent I have ever encountered. Trina was attentive, vigilant, informative, positive, and patient. I just sold my childhood home which was very emotional for me. Trina Salter called and text to check on me throughout this process because she understood how I felt. Trina educated ne on how the process would go and what to expect, she was never to busy to communicate with me. Trina kept me in the loop and made what would've been emotionally draining a peaceful and pleasant experience.

Positive and Reliable

(Translated by Google) My experience with them was not always the best because sometimes it seems that for them it is a business and that's it, they can never advocate for you with the owners and if they send someone to repair something and they do not repair it and they charge they will pass the bill to you. At least in the end they returned my entire deposit. I thought they wouldn't receive it, but in the end I received it. For the rest, no, I didn't continue with them, because even though I paid on time for years, when I needed help, as I said, it has to be what the owners say and they can't do anything to help you. I gave it a not bad rating for the good times. (Original) Mi experiencia con ellos no fue la mejor siempre por que aveces parece que para ellos pues es un negocio y ya, nunca pueden abogar por ti con los dueños y si envían a alguien a reparar algo y no lo reparar y cobran te pasarán la cuenta. Por lo menos al final me devolvieron así toda la fianza. Yo pensé que no lo arian, pero al final lo recibí. Por lo demás pues no, no seguí con ellos, por que aunque pague a tiempo por tras años, cuando necesitaba ayuda pues como dije tiene que ser lo que él dueños diga y no pueden hacer nada para ayudarte. Le di una no mala calificación por los buenos tiempos.

Our realtor Trina Salter has been a joy from the beginning to end and yesterday when we closed on our first home Icried like a baby. Our first gift for our home was absolutely wonderful and not to mention the items and the basket that she gave us were all beautiful and my favorite colors and it's crazy because she did not even know that I absolutely love those colors they're going to go perfect with my kitchen . She has made this journey for my husband and I so smooth and I am truly delighted to have had her in our corner. Trina has guided us through this whole journey and we are truly happy with her work as a Realtor and as a person. Her attitude has always been positive even when I wanted to call it quits she wouldn't let me so with that being said Premium Properties you have really got you a great Realtor with Ms.Trina Salter. She goes above and beyond for all of her clients especially with Jason and I. And we would like to say Thank You Premium Properties for having such a delightful agent on your team.

Nice place

I have been with several real estate companies until I had the premium properties experience. From sales to marketing to receptionist to maintenance. They all showed an experience and communication above and beyond all others. I worked a lot with miss Kayla and she was very professional. Wonderful company to work with!

My Name is Darwin HiSmith. This company staff is very professional. I had a great experience with this company. I've been using them for many years. They helped me alot with finding a place to live and the staff is very nice. I would highly recommend them to anyone. They seem to really care about your situation. They try to work out the best outcome that works for you. God bless this company and their families 🙏

Exceptionally unprofessional employees on social media that engage in harassment and seemingly lack fundemental knowledge in the field they work in.

This is an awesome place to start and grow your business they have a lot of good people and a good support system for new agents.

Very professorial people here

(Translated by Google) Excellent (Original) Excelente

Corina Mitaru was the Realtor I needed, to say the least. With her professionalism and censure caring for finding the right place for me, she made it a smooth process for my big move. Showing me several places, and great response time on email/text. If you’re looking for someone that works hard for their clients, and makes sure you have multiple options. Corina is the realtor you need! I moved to Orlando from Minnesota, and preciously worked in the property management business as a leasing agent. So, I would like to say I know who’s a good realtor or not. Corina Mitaru, is someone I would 100% recommend and refer for anyone that needs someone that will for sure satisfy your needs in your search for the perfect place. Sincerely, Dylan Fudge

My family and I worked with Sismay and she was extremely helpful, She responded quickly to any questions or concerns We had, she was very personable she was just as excited for us as we were and she is extremely efficient whatever answer she didn’t know off the top of her head she found out as soon as possible . I would recommend her to all of my family and friends and I will most definitely be using her in the future. Thank you for all of your help,and your stellar service 💖

Sismay Leon has been on top of things from the beginning. She follows up with us promptly and always goes one step further to make sure we have the information we need. My wife and I highly recommend her and we definitely look forward to working with her again in the future.

Made buying a house such a breeze! I was new to home buying, and have heard horror stories from friends and family about terrible agents. Adrianna was professional and personal! She never made me feel uncomfortable and helped me every step of the way! Adriana was always available to answer our questions and to show us she cared and wanted us to be sure on our choices.

Meshell was the best. She found properties in areas I didn't even think of. I would never have thought to look in the area where I finally purchased my home. Meshell was on top of every seller's realtor. Asking questions I didn't think to ask. Meshell got me in to view properties that weren't showing yet. She also asked critical questions about some properties that I looked at, but didn't love. Making sure I didn't "settle" for something I didn't love. The Orlando market is tough. Multiple offers over asking on almost every home we looked at. Meshell pushed realtors, lenders, and associations to make this purchase happen. If you want to make it happen, call Meshell. If there is ever a next time for me, I certainly will.

Our Agent, Andrew Rupansingh made our home buying experience the best experience ever! He represented himself and Premium Properties Real Estate Services in a truly professional way! He is a true professional and very knowledgeable on every aspect of the home buying process. He was very responsive and client focus. Andrew listen to our requirements and went out and found us our dream home in a very short time. He guided us from the beginning through the end and even after we closed. You need Andrew as your agent if you are looking to Buy or Sell your Home! Thank you Andrew! -Rock, Maggie & the Kids-

Darry Anglin was my realtor. I was in New York and he helped me purchase a property in Florida. He was with me every step of the purchase. Available helpful knowledgeable kind and so helpful. I highly recommend Darryl Anglin and if ever I need a realtor again I would definitely call him.

Amazing office with the latest equipment and in house marketing team to help you with all your sales. The latest technology at your disposal.

Dave Weiss has been great. He took time to find us exactly what we were looking for. Would definitely recommend him.

Narrian, was my realtor, I have to give it him was very patience and understanding very helpful since this was my first time buying a home. Thanks for explaining things I didn't understand and helping me get through all.

Top of the line Realtor and Property Management. Worth checking them out.

Overall the management company is good. They took care of maintenance issues in a timely manner. When we left the rental the management company did hold off some money from our deposit due to some "issues" however thats mainly the owners/landlords discretion so can't really blame the management company for that.

I dont have good things to say about this company at all not because of my real estate agent, because she's one of the best I had, but because of the people above her like the owner. I'm just glad that she's leaving this company soon, because what they did to her is unforgivable.

Truly have professional people at Premium Properties, we had the pleasure of Kymbat being our realtor she is a wonderful person we were blessed to have her. She made it happen for us and exceeded our experience on being first home time buyers she really knows her stuff she never overlooked our needs and concerns and made it her mission to give us the best quality brand home and location. She was very informative updating us on everything from beginning to end going above and beyond to do everything she knew to do and never giving up on making our closing happen I can truly say that if she wouldn’t have been our realtor we probably wouldn’t have closed on our home. We appreciate her very much we say that God and Kymbat made it happen for us..

Erika Montañez is a once in a lifetime realtor. Easy going, listens to the customer and provides them with their needs. She is accessible and available to support and clarify any questions that the customer may have. It was a delight to have such an excellent, bilingual proffessional on our side.

Still the worst landlord I've ever had. Run fast from these people, they don't care about their customers, only their money.

I was a tenant at one of their properties for two years. It was always reassuring that whenever something messed up in the house. They had dispatched a technician to be there the same day. I had the pleasure of having to deal with Juan. Juan was always prompt in answering, returning calls or simply responding to emails. The only issue I had was dealing with the HOA at the location I was at. I would buy or rent from premium properties again.

They made the buying process super smooth for me and answered all my questions I felt supported every step of the way thank you Kim you were awesome and super attentive! I could not have asked for a better realtor who really had my best interest at heart ! Thank you so much !

The realtor Erica Montañez, is incredible very efficient pending every detail. Always giving the extra mile. I recommend it 100%.

Holly Jorge and her team made finding and buying our home easy and stress free. She held our hand all the way through the process and answer every question that we had no matter what time it was. We always felt like family! WE love Holly and her team!!!

Alycia is incredible! She’s genuinely interested in helping people and you can tell from the moment you first talk to her. She helped us all along the way and was available anytime we needed her around the clock. She even went and viewed properties on our behalf and sent us detailed videos and descriptions since we were moving from so far away. She made everything possible for us and we couldn’t be more grateful for her. Truly a great person and a great agent.

Im Real Estate Agent

I worked with Alycia Edmond and she was absolutely fantastic! She made it a priority to show me a house the very next day after I contacted her, despite it being a Friday night at 5:30. She worked that night to get me all the information I needed from the landlord for a seamless process to apply and sign a lease. It was a great home in an area that rents very quickly, so her quick and effective way of handling tasks ensured I was able to sign on a house I was really excited about. Thank you for everything you did. I cannot wait to use her in the future for real estate and am highly recommending her to everyone!! FANTASTIC!

Rocco was our agent he was absolutely phenomenal. He responded very quickly to questions and was very professional. He went above and. Beyond to ensure we had all questions answered from the property manager. I would recommend him to any one. Thanks Rocco

This is an addendum review to their excellent service. Ms Iraida Ruiz and Mr Michael Barr are wonderful. We are busy people but Iraida made it happen to show us the rental house within our availability and she had to drive an hour just to do that. Then we ran into a situation that the sneaky owner handed us an unfair lease agreement after we put a deposit. Iraida and Mike did not hesitate to answer many of our calls and emails over the weekend. We decided not to move forward with the owners due to their dishonesty. Mike promptly notified their accounting department to issue a refund check to us and it has been received. They are very prompt, professional and a pleasure to work with. Highly recommended.

We are looking to rent a house in Central Florida. Ms Iraida Ruiz and Mr Michael Barr are very professional to guide us through the process. They even answered our questions during weekends. They are very kind and helpful. Their services are fantastic.

Had an amazing experience, Alycia helped us out greatly! Me and my roommates were having a bit of a rough time being approved for houses since we are students, and other agents I have spoke to in the past couldn't find many properties in our price range. However, Alycia was able to give us entire lists of properties that accepted students and were in our budget, none that went over. I've talked to a couple of agents and renting companies and none gave us as many properties as she was able to find. She was incredibly sweet, accommodating, and answered all of my (many) questions while maintaining super professional. It was a very quick and easy process and she kept communicating to me all throughout the process. Within days we were able to see the property and apply. Within another day we were approved, no hassle and communication kept throughout!

First off they are rude, Jerry, Juan and Michael, are horrible, they rent me a place that the sewer backed up and it had termites and I called and they said a guy over with bug spray, these are horrible people stay away

Like most realtors, they tried to sell me more house than I could afford. Ivette Wagner came around and was very helpful in finding our new home. We probably took more of her time than most customers but she answered every request promptly and with a smile. Her gifts to my brother Terry after closing were not necessary but still very much appreciated.

Expensive, extremely far out from Orlando but beautiful clean property super modern

It takes them forever to answer the phone. I was scheduled to see rental property. 3 hours before the appointment. I had called from an agent asking me that someone has put an application. I called Monday and my appointment to show the property was Friday. They made a promise to show me but then let other person so take it. No regrets. Horrible management.

Rocco DIddonato showed me a few homes 2 Saturday's ago I was in love with all 3 we was friendly kind answer all my 100 questions made sure I got taking care of when I finally pick the home I want and he provided excellent service I wish it was more good people like him that knows how to help and make sure you pick the right home for you and your family 😊

Nuch was great, we highly recommend her! I live in South Florida and have been looking for a place for my aunt who is moving to the Cocoa Beach area from Minnesota. Nuch only took me to properties that had what we wanted not wasting my time, she is really friendly and sweet, she is very responsive to all texts and emails and of course, ended up getting my aunt everything she wanted in a place! We met Nuch around the 6th of June on the phone, and I met in person on the 8th and by today (June 25) my aunt has a condo set for her moving date of July 3! In addition, because I live a couple hours away, Nuch went to visit a property and took video and photos for us! Huge lifesaver for us. Thanks so much Nuch and Premium Properties!

BELIEVE THE NEGATIVE REVIEWS! Everything about them are true! They are TERRIBLE! Namely a gentleman name Juan V, he's less than gentle but I want to be polite. He speaks to you as if you're nothing. They will ignore requests of things that needs to be taken care of on the property. When he did respond, it was more of trying to place blame on you, or trying to find some loophole to avoid fixing issues. Company seemed as though it has no true direction or leadership and is just struggling to make it. AVOID IF YOU CAN HELP IT, TRUST!

I’m very thankful to everyone at Premium Properties, they helped us get into our new place very quickly. Everyone was very helpful, professional and courteous.

Great experience. She’rri is on top of everything! Would recommend!

My wife and I were out looking at new rental properties and in SW Orlando it can be tricky with homes coming on and off market quickly. On Monday June 3 we saw a listing in the neighborhood that homes go within days. We called and had the good fortune of speaking with Rocco Didonto. After explaining that we did not want to miss this opportunity, Rocco said he could be to us within 90 minutes as he was across town. Rocco was spectacular! He meet us on time and was gracious letting us take our time look at the home. We informed Rocco that we wanted it and that is where the customer service exceeded our expectations. Rocco walked us through the process and was there throughout the evening as we navigated the paperwork process. With paperwork submitted, Rocco communicated with us through the process and by late Tuesday we had a new home. The entire team at premium properties were great, friendly and made us feel as we were there only client. Geannette and Juan were equally helpful in getting us to the finish line. Thank you to the spectacular team at Premium Properties

I worked with Realtors at many different companies. The Realtors at Premium Properties are some of the most professional, knowledgeable, and talented that I've ever dealt with. I live in a more exclusive area and I would trust the sale of my home to them always!

Bethany and her team are literally the DREAM TEAM!!!!! They were so helpful during our rental process and we would recommend them to anyone! So accommodating and friendly! Bethany was by far such a refreshing realtor who we will absolutely use when we’re ready to buy!

Amazing service. A comapny committed to help the clients, everything accessible and super friendly environment. Thank you Premium Properties Real Estates for helphel My and My Family in time of need..

Rocco was very helpful. Great personality. He followed up CONTINUOUSLY until we were all moved in. He's still checking up on me to make sure everything is going well.

I have had a really great experience with this company! I have dealt with rental agents in several different counties in Florida, and found this firm to be exceptional--careful, thorough, very available when I had questions. I particularly commend Rocco Didonato--he's one of the most ethical agents I've encountered during my 20 years of renting properties throughout Florida.

I had just moved into my condo in Altamonte Springs in March. Reported leakage from an upstairs unit That same month (March). To date- no one ever came out to clean up, the condo still needs repairs! I've been paying rent on a condo I can't even live in. Also still waiting to hear back from owner (Clifford Wright) on what is their compensation package. AVOID dealing with this company!!!...

Great and professional service

As a property owner, trusting your business with my property was the worst decision ever. This company couldn’t manage a little league team. If it were not out of convenience I would have never continued with you. The condition my property was left in was unacceptable and the tenant was a slob. They actually discouraged me from raising the rent trying to convince me my property was not worth it. Well I did get that price and they got their 10% but I encourage every property owner who is considering renting out an apartment, condo or home to do plenty of research first and do your self a favor and stay away from premium properties.

Great managing 👍 company.

I have a very good experience with them. They helped me all the time I needed them. Geannette is an amazing person and very responsible with the tenants. Thanks for everything! Keep it up the hard work!

they spam your email with listings that pending

Literally THE WORST company to rent from!! We’ve either had to do repairs ourselves or go all out into a war because they follow up on NOTHING.

My company recently became a vender for Premium Property. We were told we would receive nonstop business as well as other promotions and opportunities for an additional business we have. Unfortunately, the whole thing was a gimmick. They repeatedly took money out of our account each month. They did not put our business in the magazine as they had stated and we never in the 6 months got one job from them. There were no invitations to all the get togethers that he supposedly said there would be. Then when the contract was up they continued to take money from my account. When confronted they added the business in the magazine for 1 month. This man is doing illegal work through the MLS and is taking people money. Very poor excuse of a business.

This is the worst company ever, don’t even bother, go somewhere else. Over and over again you see the same complaint from different people. my mistake was I didn’t do research on this company. save yourself some time and money and aggravation don’t go with them. My issue was the deposit security. They took over $600 of my deposit. they are crooks, scammers they charge me 200 and something dollars to clean the house. they said one of the pantry doors was stuck and couldn’t opened. they charge me $85 for that, that was like that already. make sure you do a walk-through before you sign anything. look through everything through a magnifying glass. Make a list of the damages keep a copy for yourself and give them a copy keep that list of things that are wrong with this house that you’re going to rent in your files so you could plead your case at the end of the lease. I left this house the way I got it spotless. Yes it had one or 2 things that needed repair, but it was wear and used, we lived there for a year!!! I hired Stanley steamer for the rugs. I hired a cleaning lady to clean the house, from top to bottom. I even clean the baseboards. I have pictures of the house, inside every room, how I left it clean. they took over 600. $ of my deposit. Then they send the $900, that they send to the wrong address. certified mail it took them more than 30 days to get my refund deposit. please folks don’t go with this company there scammers. And if you have no other choice but to go with them remember to make the list of the things that are wrong keep a copy and give them a copy.

I had the pleasure of working with She'rri Smartt McClellan Doyle on getting my rental. She was very helpful, friendly and very understanding. I loved how she really showed concern about when I explained my situation on getting the rental. She went above and beyond. I would definitely use her when we buy our home.

Our Florida Realtor Monica Readus is a realtor you need to have for your buying and selling needs. She was first introduced to us in April of 2017 and dealt with us from our house in Albuquerque not selling in July 2017 to its final sale in February 2018 in which we moved to Florida. She found us a temporary home to rent and through the long months of finding a home with several sales falling through until we found the perfect home and closed in May 2018. Monica and Premium Properties are a professional and experienced team that can guide you through a sale to a purchase.

After some consideration we chose She'rri McClellan-Doyle as our Realtor. She'rri listened to our needs and showed us homes that exceeded our expectations. She was quick to find several homes in our price range and the area we were interested in. She'rri is prompt, courteous, knowledgeable and I would definitely recommend her for all your real estate needs. She was truly a pleasure to work with.

I had the pleasure of working with She'rri McClellan-Doyle. What a pleasure it was. She'rri kept me very informed on everything that was going on . She is very friendly and listens well. She found us exactly what we were looking for in our new home. With her by our side it was a smooth transition. I would recommend her to anyone. Even after our transaction she still texts me on holidays. What a peach!

Sherri was great. She was very easy to deal with, and made the rental process go very smooth.

This company is great to work for. Lots of help. All under one roof real estate services.

Recently required about a property , Lady named Mary Abron accompany us , She seemed very upset and unprofessional . I cant believe how people can give such a bad customer services .

I lived there for 1 year,had to move for health reason,but was very satisfied with their services.

Large office with lots of training

Upon my visit in March, I was met by She'rri McClellan-Doyle, she took my wife and I to several homes in the Central Florida area. The day was absolutely beautiful and the time spent on each home was very enjoyable. I highly recommend She'rri to anyone looking in the Orlando area. We will be relocating from out of the state, and She'rri is making this process less stressful. We may end up possibly renting, and She'rri has stepped up and offered to assist in that also. Thanks so much She'rri!

I had a GREAT experience working with Michelle Tatom as a first time homebuyer. I live in Florida and she was referred to me from my church friend immediately after receiving my pre-approval mortgage. Michelle contacted me that same day and we began looking for houses by that weekend. Whenever I had questions about the home buying process, Michelle was always available to answer without hesitation, always polite, personable, and would go the extra mile to research if she did not know the answers to my questions. She orchestrated my house inspection without delay and within less than a week of my offer acceptance. She totally exceeded my expectations as my realtor and made my first home purchase experience a blessed memorable one. I successfully closed on my house within 35 days of offer acceptance. Michelle has now become more than a realtor, but also a dear friend to me. I will definitely refer my family and friends who wish to purchase a home to Michelle Tatom. Thank you so much for your expertise, professionalism, and kindness.

Kelly was great to work with! She was very accommodating and very fast to set up showings. We found a great house on the first day of looking because she organized our day so well! We will definitely be using her again if we ever decide to move again!!

She’rri was very helpful and informative everything was smooth and easy! we will soon have our first little rented home ❤️ Thank you!

Worst property management group on the planet. Repairs and utility breakdowns take days or weeks to get handled. And when the repair companies do not complete their work...you will be charged for their incomplete job. Rental manager Michelle is a vile person! She has a nasty attitude and has no problem telling lies if it will help her cause. We rented for 8 years, dealt with 5 or 6 different agents. Most of the time we had to go directly to the owner of the property because of Premium Properties incompetent managers! Do yourself a favor regardless of the property DO NOT USE this company!!! My advice could save you THOUSANDS!!!

Top notch training and a spectacular staff to launch 🚀 you into a successful real estate career!! 🕊🔑🏝⛱🏡🎡🎠🏰

STAY AWAY FROM PREMIUM PROPERTIES!!! If I could give them 0 stars I would. I rented for 2 years from them. They are slow to respond to any issues and will straight up lie to you. We had so many issues with the house that were handled improperly and they were ok with it. The actual owner of the house “tried” to fix everything. They knew from previous tenants that he was difficult to deal with. They would actually make comments about him to me and my wife. Anyways, we had our AC go out. The first 2 times the homeowner came out he told us nothing was wrong. It was normal because the temp outside that the AC would not go under 82. Complained to Premium Properties and they sent him out again. Finally he admitted there was an issue and ordered the part online so it took another few days to get the AC fixed. Our water heater went out. We were getting 2-3 minutes of hot water. Again the homeowner came out and said nothing was wrong. Told my wife she was using too much hot water when washing clothes. Obviously that didn’t fly. He came out a second time and fixed the problem by turning the temperature up on the water heater as high as it would go which is the last thing to do. I called and complained and asked for a professional to come out. They denied that request and sent the homeowner again. By the fourth time it was fixed. I could go on and on about this nightmare of a property. It got to a point where there was an electrical issue and I just called an electrician. I’m didnt want Prestige Properties to send the homeowner out and potentially burn down the house. The address to this property in Wekiva is 2528 Canterclub Trail Apopka, FL 32712 If your reading this post and are interested in that property or any other property listed by Premium Properties, don’t do it. You will regret it! Look at all of the one stars they have. That should tell you something!

Great people and excellent sales and property management

Working with this company has been extremely seamless! It has truly been a painless process and She'rri McClellan-Doyle has been a pleasure to work with. She has truly held our hand throughout this process and has gone above and beyond what we could have expected. Everyone has been extremely thorough. We will absolutely use/recommend Premium Properties Real Estate in the future.

Anna Aveiga did a great job on a tough sale of my house. She arranged marketing, photography and helped with the presentation. She held numerous open houses and was persistent until the sale. The staff at Premium were supportive and quick to help. I would do business with them again.

Great service if your buying, selling or renting.

I am honestly so upset that I did not check out the reviews before I rented with this company. It has been an absolute disaster working with them. From the first week I moved it till 6 months later. Any time I need a service request the blame me for the reason something isn’t working. I needed service since the first week I moved in Supposedly the cleaned the house and painted the walls before I moved in and that was a huge lie. I work for a property management. I know what clean carpet and painted walls look like. The carpet smelt of animal pee and the walls were patched over. I had to clean this house entirely because it was not ok. They came out and “serviced” my dishwasher about three times and keep telling me nothing is wrong with it. 6 months later. Its still leaking and I HAVENT EVEN USED IT!! Let’s not forget also that I had to clean old rotten food and water from the dishwasher after moving in because it was not cleaned before I moved in. They have horrible disgusting customer service, they are all condensing and sarcastic. I can go on and on about things that they have done to me. All I am saying is to never rent with them!!!!! Run away. If you are an owner do not use them to help rent out your property. I wish I can give them 0 stars. Also if you have noticed they are not even relying to those of us with major concerns, only replying to those who are complimenting. How inconsiderate!!

great company to do business with , and five star service ,to the point , trustworthy ,Jason Acuna was on top of his Game

DeAndre Perez was great to work with! Professional and knowledgeable. We had a buyer for our property within 30 days after signing on with him.

We rented a property from this company for two years. When we moved out we left the house completely clean. We had the carpets professionally cleaned. They still deducted $900 from my deposit . I have never had anyone deduct a penny from my deposit in the past. Juan Cotto and the rest of the people who work for this company are dishonest. Stay away from this company. Do not do business with these crooks. Do some research. There are a lot of reviews on Yelp and Google. I believe the positive reviews are fake.

I worked with Kevin Hammond and he helped me and my family buy a beautiful house on a Lake in Lake Nona for way below value! We were very impressed with his market knowledge and ability to help us maximize our dollars. I would definitely recommend them!

Have been working with agent Lori Ann Love for months now to find my forever home. She was very patient and kind and very thorough on giving me the information on each home I looked at. After finding me the perfect home she held my hand every step of the way to make the transaction as easy as possible. Her expertise and knowledge in facilitating this process made her worth her weight in gold. I highly recommend Lori Ann Love and Premium Properties Real Estate.

Renter's do not even waste your time. They will just your application fee with no intention on renting you the property. I have NEVER been denied for a place. I've never seen such a scam like this place like I said I've never been evicted or sued and have been paying rent for 20 plus years. I've had places make me put a bigger deposit down but not denying my application for me, my, and two children because I paid my rent late a few times in the last 20 years but it always get paid before anything else. They will take multiple applications on one property so they are not trying to even help find a place. So bottom line is don't even waste your time or money because that's all your doing. Also they couldn't even call me to tell me. They did it by voicemail and email. They wouldn't even take my calls afterwards so again completely a scam

If you ate looking for trusted, competitive and excellence, this is the place

Best real estate company out there.

Run! These people are terrible to deal with. Do not rent from them. If you submit a maintenance request, it may get replied to and addressed a few weeks later, even if it's for something you really need fixed and you're PAYING to have, like a working toilet or a hot water heater! Very unprofessional staff, most don't even seem to have walking around sense. All they care about is getting those rent payments. If I could go lower than one star, I certainly would.

Nightmare, and I have not even moved in yet! I have always avoided rental agencies in the past and my experience so far has been a disaster. My wife and I have been mislead, degraded, insulted and disrespected regarding simple questions or requests. Their lack of professionalism has created a situation where I will do ONLY the absolute bare minimum as a renter and not one single thing more. I take care of homes I rent as if I owned them, often going above and beyond to make sure the home is well kept. This was a lost opportunity for the property management company and the owners of the home to have a family in the home who actually cared. I will be leaving this house already better than I found it by all the cleaning I have done just to move in. I look forward to the day when I can move out and end what has started as a terrible experience. I will never rent from Premium Properties again.

Best real Estate broker in town

I've read some of the comments that said how they do not get back to you regarding your concern in a professional manner. This is absolutely true! The customer service is well below standard. Anything that's wrong with the property would be the issue of the home owner as if you are doing business with the home owner. You will leave 1000 voice mails and not receive one phone call back. Definitely, would think twice before doing business with them. absolute last resort! Oh and about the maintenance request, it takes daysssss for them to even respond to you. Customer Service is terrible. Please guys, think twice before you do business with this company. They're nice to get you to sign the contract but the customer service after that, TERRIBLE!!!!

Are you looking to sell, buy or rent a property? Please let me know.

I had a wonderful experience working with Michelle Tatom. I was living in Arizona at the time she started looking for houses for me to purchase. She was very patient with me because I was in the process of selling my home and looking for a new home. It took me about 7 months to sell, but that didn't matter to her. She continued looking for me until I was ready. I wasn't able to come to see any of the houses in person, so she visited each home I was interested and I toured the house via video chat. I feel she went above and beyond my expectations. She gave me her honest opinion about what she felt like would work best for me and I trusted her judgment. I have recommended others with their home purchases/sells. She was with me every step of the buying process. Thank you so much!

In full disclosure we do provide this group with appliance repair services but I must say they have a depth of talent not typically seen in a group of this type. They are completely diligent in managing tenant issues related to appliances, Air conditioning repair. I have experienced them first hand. They are demanding of vendors that supply them with services in managing their portfolio of properties. We have a good working relationship with them and I value this company and the opportunity that have presented to us. Thank you Premium...Your name speaks of mission!

Don't get me wrong. I love the property. But maintenance is a nightmare! When you call to get someone sent out, the girl in charge of relaying your message is extremely rude and more often than not, does nothing to get the problem solved so you have to complain multiple times. It took us months to get our shower and AC fixed. Our oven is still not working but they will do nothing about it because the "maintenance man" says it is functional even though I have tried cooking with it and it does not heat to the appropriate temperature. They say they send service men out to fix things so you wait around for them and they never show up. Then they show up inconveniently without your consent later even if you call the office to let them know that that particular time will not work for you. Really just an embarrassing business.

This company doesnt care about tenants they doesnt send nobody to fix nothing dont rent from them i got a lease from them for 4 months now and a month after i start leaving in the house i make a request for maintnance and still waiting. Bad service they doesnt take care of nothing that you need.

Rental property was very reasonably priced in a decent location. It is very convenient to handle rent online, etc. HOWEVER, if you have a maintenance request, forget it, don't even bother. Our AC was broken and we had no AC for TWO MONTHS. Our oven doesn't work and they will not fix it because the handy man says it works, and our shower handle had broken off and was not fixed for over three months. Lesson learned: test all of the appliances before you sign that least. ALSO, I had an attorney read over our lease and these leases are written to screw tenants over. Please read your lease carefully and make any changes before signing!

My husband and I are very impressed with Wendy Couto as our Real Estate Agent! Wendy is going above and beyond to help us find the right house and walking us through every step of the process making it stress-free! Being there to provide us answers to our questions! We highly recommend Wendy Couto to anyone looking to buy or sell a home! 🏡

I would give a room full of stars to Betsy ( Mary) Sheffield.....thanks so much for all your work and driving back and forth to the Hamptons for paperwork , photos and checking on the state of my condo... Betsy will go far beyond what the regular realtor will do for you! I am a Canadian, so this was all new for me....Betsy was very patient with me thru the new hurtles of selling in the U.S. Again Betsy is the one!!!! Betsy was always available no matter what time I interrupted her! Thanks again!!!!!!!!

Our experience with premium was excellent from start to finish.. Our agent was Always patient, Always coaching & advising us on Real Estate protocol; She was Always available for our long distance calls. Thank you all for helping us find & purchase our dream property.

I live in South Florida with my elderly father, who owned a house in Orlando that he was renting out to tenants. When we decided to sell this home, I worked with Jennifer Van Loon via emails and phone calls to facilitate the process of vacating the tenants, showing the home and eventually selling the home. We did all of this work via long distance, and the process only took 3 months, despite small challenges that were quickly resolved along the way. Jennifer was professional, thorough, and always responsive to my emails and phone calls. I highly recommend this agency.

Wonderful experience, would highly recommend this team. Answered every phone call and question no matter how many times we asked it. Found us a wonderful home at a fare price in today's sellers market. Already recommended Mr. Dave Parker to our family and friends!!!

I know the house you're looking at seems great and that you really want it. But if it's managed by premium properties I'd be weary. They almost never answer our maintenance requests. We'll be having a conversation by email and they'll stop responding. They are rude, short and aren't very happy to explain things they might think are obvious.

The process was really smooth & we purchased our home in less than 60 days. The agent listen to what we wanted and delivered. He was always available to answer my questions, knowledgable & friendly.

They don't even deserve a star. These people are the absolute worst! It has been a complete nightmare before I had even moved in. The previous tenant had dogs there which they were not suppose too, she left the house smelling like wet dog, I hate to fight with them tooth and nail regarding to removal of the carpet, (which mind you they only changed the bottom). They did a horrible job putting the carpet in I have a square piece of carpet peeling off in the middle of my dining room floor. I still have a lock box on my door because the handy man is suppose to come , now mind you I have moved in over a month ago. Complete and utter nightmare. NEVER and I mean NEVER rent from these people!!!!!

They screwed up and screwed me over literally anytime there was an opportunity to do so. 1. They informed me two days before I was supposed to move in that they did not have the keys yet to go in and prep the house so it would be another week or so before I could move in. With three roommates, that really messed with our plans. 2. We made a list of things wrong with the house, they gave us less than half the security deposit despite this list. Then they admitted the mistake but told us we have to write a letter to the home owner (out of country for almost the entire year) to get the rest. That didn't happen. 3. One reason they claimed for the bad security deposit was that we didn't keep up the yard, yet we had lawn service. Just a handful of reasons. They cost me additional $$ I didn't have, they cost me time and gave me more headaches than I should have. They're a group of truly either the stupidest individuals in the world or the most evil, but not both. Steer clear of Premium Properties. Honestly, nothing good will come of it no matter what property you're looking at.

Jennifer Van Loon is an awesome realtor! she sold our house last year and it went very smoothly and now she was able to sell us a condo in less than three weeks ! she's always on top of it and make sure everybody's doing what they need to do . I would recommend her along with premium properties for all of your realtor needs. Thanks Jen! You are AWESOME!

I have worked with Jennifer VanLoon on multiple occasions. Can't recommend enough. Each time it's been a pleasure. She's very personable and stays on top of everything, and keeping everyone upto date.

Literally the worst property management company that I have ever encountered. Prior to moving into our unit, we were told that it was "ready to move in to." I don't know what everyone else's definition of "ready" is but this unit was far from it. The only things that were done to this apartment before we moved in were the carpets were cleaned and the walls in (only) the living/dining room were painted. The oven was filthy. One of the ranges on the stovetop started a small electrical fire when we turned it on. The blinds were disgusting and bent in several places. The walls had blue sharpie marks from the child that had previously lived there. The ceiling fans were caked with dust and grime. There were bleach spots on the 2nd bedroom carpet. Light fixtures were missing covers. Someone had even cut a patch of carpet out of the master closet and used it to repair a spot near the kitchen only they just left a hole in the closet instead of patching that too. The fridge had brown liquid pooled up inside of it and the rail on the door was completely broken off. So needless to say we had to wait an additional 4 days to move our stuff in. Throughout our year living there, we had them fix some of the things that were wrong but they would never fix the fridge. This company uses outside vendors for appliances. This means the guy will come in and "rig" or "patch" things so that he or his vendor can charge something to make $$. Never once would they recommend that the appliance needed to be replaced or updated even though my cousin works for a major appliance manufacturer and said that it needed to be junked. Buy hey what does he know? Lastly when we moved out, our deposit was shorted $100 for a freakin blind that was in the same condition that it was when we moved in. Why does 1 mini blind cost $100!?!?! Steer clear of this terrible company and its subpar staff.

Cindy Lee Moore exercised extreme patience with our home hunt. Having a unique and challenging family accommodation issue while also wanting to find a home on a large lot on a lake, she was kind and compassionate and full of understanding of our heart's desires. Though taking quite a few months, we finally found it and she was instrumental and knowledgable in providing explanation of things we weren't clear on and worked diligently with us, our lender and the buyers agent to provide us a great house buying experience. We love our new home and couldn't have done it without her. We also chose Cindy to sell our old home and with a near immediate and unique seller contract offer, she worked with "bull dog" tactics gaining a contract offer to our specifications. Thanks Cindy...we are blessed to have you as an agent and definitely as a new friend for life.

Ms Yolanda Barker helpings us a lot she's great and fantastic realtors my wife Jenny Trejo and my self are SO happy she's definitely 5 stars realtors

Yolanda was an exceptional realtor. She did everything she was supposed to. Yolanda barker did great by me and helped me so much. Fantastic realtor. Keep her around. Loved the experience. Great time.

To know YOLANDA BARKER has been the best thing that happen to me, I consider myself very fortunated and lucky since I came to live in Orlando, Florida because of her,she has been more than helpful finding my dream house. I deeply appreciate and thanks to YOLANDA all her time and paciense looking the right house for me. To have YOLANDA as real state agent is one of the best thing that could happen to you company. I strongly recommend her.

Bryant Day , with laser focus, found us the perfect house, in the perfect neighborhood. He listened carefully to our wants/needs and very quickly was able show us properties that met our criteria and exceeded our expectations. Bryant took the time to educate us about the surrounding area, pointing out key features and equipped us with everything we needed to make the decision to buy our beautiful home. A no nonsense realtor.

Bryant Day proved to be a patient and solid support through over three years of looking on and off for a home in Lake County area. Through his understanding and patience we now live is the house we could only have dreamed about. Through all the issues with VA financing, getting the initial move in place and followup, Bryant was the rock we would call first and who always came up with the answer that kept the process moving..

Bryant was a pleasure to work with. He was patient and answered all of our questions. I was going through a divorce at the time and he made the process of buying a new home stress free. I would definitely recommend your company and Bryant.

Bryant Day is a (5) five star Real Estate Agent! My husband agrees. He worked to get us exactly what we wanted; and, we had a very long list! His follow-up was top notch. He followed through and kept in touch every step of the way. Bryant is the reason we have this home. We are so happy with it. Sometimes I still can't believe he was able to find all the things on our wish list ... and more! My husband and I highly recommend him!

I am very happy with the services of Mrs Yolanda Barker. She did a great job. I would highly recommend her.

Bryant Day is a very patient realtor. He found my husband and I a great new home. We thank him for all the hard work and taking his time with us. Bryant was always available if I had any questions and efficient about getting back to me. Thank you :)

Bryant Day was one of the most knowledgeable and patient realtors I have ever worked with. We gave him a budget and what we were looking for in a vacation home in Florida, and he consistently emailed us fresh listings. until we saw one we loved. Being from NY we were very skeptical of other realtors, but in our travels to Florida, we really saw the kind of person he was . We have recommended him to family and friends, and will definitely use him again.!!!

Found Bryant Day to be great to work with! Made the experience of buying a real pleasant experience.

Bryant Day was very patient with us over a period of two years helping us find a house. He was helpful telling us what to look for and when a property was not a good deal for us. He is friendly and a great real estate professional. We are very pleased with his work involved with our purchase of our house he helped us find.

Bryant Day Realty was the best realtor we've ever used. We gave him a small budget and he found us a lot of choices to view. Everything was done long distance as we were in NJ looking to buy in Florida. He found our us our house and the whole buying process went very smoothly. I would recommend him to anyone searching for a new home. We're very happy with our new home and love living in Florida.

(Translated by Google) YOLANDA Barker is an excellent professional and person, I am eternally grateful for all the help she has given me in the purchase of my house. I recommend it to everyone who wants especially first time buyers. (Original) YOLANDA Barker es una excelente profesional y persona, estoy eternamente agradecido por toda la ayuda que me ha brindado, en la compra de mi casa. Yo la recomiendo a todos los que desean especialmente los primeros compradores.

Danny Archer is an excellent real estate professional. I have used him on multiple occasions for rentals in the greater Orlando area. His knowledge of the various demographics, pricing, and values is unmatched. He goes above and beyond which is why I have, and will continue to work with him.

Danny Archer is a very good real agent. He goes above and beyond to help his tenants. He's always available when they need him and always quick to take care of any maintenance issues. I recommend him highly to all renters.

Very helpful and respectful of my decision. She didn't push me or make me feel bad about not liking the home.

We were so fortunate to have found Yolanda Barker when we moved to Palm Bay, Florida . As our Realtor, she helped us find the right house in the right neighborhood for the right price. She was patient as we traveled from Orlando to look at homes over several months and cautioned us about making unreasonable offers when we fell too quickly for overpriced homes. In short, she was always on our side working to make our house purchase as simple and successful as possible. The best part about working with Yolanda was that he was always more focused on answering our questions, giving us good advice, and finding homes that met our needs than he was on closing a deal. We would recommend Yolanda to anyone.

Yolanda Barker helped me to buy 2 properties, she is very patient, she is an excellent negotiator and very placent to work with. I will highly recommend her. I will use her services for my next purchases

Cindy was amazing to work with! It took a long time to find the right home due to what I was looking for, but she was always there, helping and advising me through the whole process. When we did find the perfect home she wasted no time to go see it with me and getting our offer in. She far exceeded my expectations and I will be recommending her to anyone I know might be looking for a home!

(Translated by Google) Excellent advice, we have a very special person who helped us buy our house, giving us all the help necessary to obtain what we were looking for. Thanks to Mrs. Yolanda Baker our Realtor, she is an excellent person and an extraordinary professional. Ayala Family. (Original) Excelente asesoria, contamos con una persona muy especial que nos ayudo a comprar nuestra casa brindándonos toda la ayuda necesaria para obtener lo que estabamos buscando. Gracias a la Sra Yolanda Baker nuestra Realtor , ella es una excelente persona y una extraordinaria profesional. Familia Ayala.

This is my 3ed house to buy with your company and your genuine realtor Jennefer Van Loon. Best realtor I ever have, I'm an investor and I use a lot of realtors for my business , but I never seen a proficianlizm as I seen with Jennefer van loon... Thank you permium till the next house ...

DO NOT Rent from PP. They are the most unprofessional at everything EXCEPT stealing from people! I moved into a dirty house, fridge stopped working day 1 and wasn't fixed for two days so i stayed at hotel, did they care, nope! We had a rat infestation and no one cared. I spent 2 days making sure the place was professionally cleaned and provided receipts and yet the took my whole $1300 deposit and claimed I OWED THEM $12! Crazy! They charged me for new mulch, paint, new flooring, granite, and a tree that was cut down and removed! All of which a tenant is not responsible and is considered "normal wear and tear" under the Landlord Tenant Act. DON'T RENT HERE!

Never have dealing with Wanda Tomlinson, she is a total nightmare, of course someone they has been married 8 times and one of her cousin she was married to was her mother sister son Donnie Austin she ripped me off of thousands of dollars, she is bad news stay away from her for your own good!!!!!!!!!!

I really had a great experience Beth Hathaway did a great job on all my real estate transactions

Stay FAR away from this company. The rent goes up every few months, no maintenance work gets done- no matter how many times you call, the lease manager Michelle Jenkins is a NIGHTMARE!!! she has a horrible attitude, never gets anything done... had to call for an entire month to make sure the lease was ok for the next year then proceeded to argue with me about the length of my lease because she can't do her job. This business is a scam, hustling college students out of every nickel and dime. Pay an extra few bucks a month to deal with a real rental management company that will actually do their jobs, you won't regret it.

This company has got represent the king of slum lords! My cousin rented a condo/town-home near UCF it has been a nightmare 1/2. Stay away from any properties they are renting to you no matter how good of a deal it is.

Very satisfied with the efficiency and courtesy of my Agent, Jennifer Van Loon. This was my 2nd time she was my agent, and plan on using her expertise and dedication for any of my future endeavors.

VERY RUDE and VERY UNPROFESSIONAL STAFF...TAMMI KISSINGER to be specific.

It is not a great company to do business or deal with for the following few reasons (among many), based on a personal experience. Their agent made me sign a residential contract for a commercial property because he doesn't know how to do his work properly. They came back later trying to get me to pay sales tax that was not on my contract. They NEVER repaired anything or even responded to a repair request. The only thing they are good at is to take your money as fast as they can and assign fees. They have a bad habit of cashing checks before their date, if they arrive early as if they can't read dates or know when they are due. The worst part is that banks let them get away with it. I have a good experience with the owner of the property I am renting, but this company does a horrible job managing their property.

Worst Property Management company EVER!! Would not respond to emergency calls. After hunting down an after hours emergency number, the guy's response when answering was that he wished nobody had that number and to call back during business hours. The kitchen had flooded with raw sewage in the walls and the kitchen had to be completely remodeled while we were living there. No reimbursement for troubles or living without a kitchen for 2 months!! Then they had the audacity to add bogus charges to us for "damages" to the property that we did not cause. DO NOT rent from them!! RUDE and inconsiderate!!

I rented a property through this company for two years. Throughout that two years, the staff were courtesy and helpful. I considered myself a good tenant, rent was always paid on time. My lease was set to expire 7/31/15. June 11th I received a call asking if I was planning on renewing my lease. I said yes and signed the document stating I would be renewing the lease. On 4th of July (a holiday weekend) I get a notice posted to my door that my lease would not be renewed and I must vacate the property as of 7/31/15. When the office opened the following Monday, I called and was told by a VERY RUDE leasing manager (that I had never previously dealt with) that the owner decided not to renew the lease and I had to be out by 7/31/15. So between 6/11/15 and 7/4/15, something had changed. Here is my issue, they picked up the phone to contact me to find out if I was going to renew, but when they decided they didn't want to renew, instead of picking up the phone again, they taped a notice to my front door. To make it even worse, they didn't even attempt to knock, because I was home and found the notice when I went out later that day. I believe that for any company that deals with the public, customer service should be a priority. Treating people with common courtesy and respect will not only bring repeat business, but will also create referral business. It has been made obvious to me, that this company places very little value on customer service. I will never use or recommend this company. The rental and moving process is stressful enough, but then to have to deal with rude, uncompassionate people on top of it, makes a difficult situation even more worse.

Horrible. No call back after 2 weeks. Wouldn't recommend this place to my worst enemy! A simple call back, or even email back to say whether or not a property available is not only easy, it's your job. Seeing as though you are a "property management company" if you can call yourselves that. Stopped by the house I was interested in, even the person working on the house advised against renting from you. Says a lot...

I have always payed bills on time until I started renting through this real estate company. I never had so much problems with online payment and yet IT IS YOUR FAULT. They enjoy to charge you fees. Fees that are clearly their fault. There was some fees that I admitted were my fault and paid for them. If I only knew the owner of the house, I would tell them to switch companies and to quit wasting money on them. They want to blame me for landscaping problems, partying all the time(We had 2 parties in 1 year at the house) and accusing us of many other problems. Seriously I am a grown ass man, I will take responsibility for what I do wrong, but do not put blame on me without getting your facts straight. My old apartments even had a better online payment system than this one. Oh yea I failed to mention they enjoy to steal your crap (which I also noticed another reviewer had same problem) and have not repainted the house as promised. I can not wait to move out and deal with a more professional company.

To CEO, President, or To Whom It May Concern: My whole apartment had been flooded due to owner hiring a plumber. Several phone call and email attempts with no response to my relocation request. On Wednesday March 10, 2015 owner sent his own personal plumber outside of your company to fix plumbing issues in my apartment. Plumber cracked a pipe in process which caused my whole apartment to be flooded with water. Since plumber was unable to stop water from flooding after contacting owners wife, I contacted your company to send an emergency plumber per wife request. By the time emergency plumber could come, original plumber was able to control flood. I was forced to assist with cleaning as to prevent further damage to my property. I went to your company on March 11, 2015 to follow up in person, since no one had followed up about whether or not flooded apartment had been rectified. I was introduced to property manager Michelle Jenkins, who was upset due to fact owner hired his own personal plumber behind their back. She did arrange for Best Way Carpet to set up fans and dehumidifiers to extract excess water left from flood. She explained if I have any issues to let her know by calling her cell phone. Few hours after Best Way set up appropriate equipment to extract water, I contacted Michelle Jenkins via cell phone to inform her on the fact that the fans are very loud and interrupting my normal livelihood and she informed me she would get back with me. I didn't reach back out to her to give her time to respond until after 5pm. However to date Michelle Jenkins, has not responded to my emails or phone calls in regards to the matter of being relocated nor my request about a dryer not working due to fact previous plumber started fixing dryer, but was unable to fix because the owner retracted original plumber authority to continue to repair issues in my apartment. However, when I reach out about the needing another fan and also plumber not arriving she responds. This is totally unprofessional behavior from Michelle Jenkins. As a financially loyal tenant for four plus years, this is very frustrating. This unfortunate circumstance they have amongst each other has nothing to do with me, as I am just a financially loyal tenant for four plus years, who inherited a disaster. I have been constructionally evicted. Under Florida law I do not have to pay any form of rent until all matters regarding repairs of my apartment are rectified. At this present moment I can no longer perform the normal functions of my apartment that I pay for. In addition, I have had to call out for two days straight from work unpaid to accommodate negligence of an owner and a property management company, to repair issues not caused by me. I sincerely request for professionalism and cooperation from everyone. This is not only your burden, but my burden I have to live with daily. I would like professional communication on how you all will go forward repairing on-going issues present in my apartment. Requested items that include toilet moving, leakage on sinks and under sinks, washer and dryer to be repaired (as I have not been able to wash clothes that were damaged during this time). I would like from your company to advocate on my behalf to owner on financial compensation of the unpaid time I have lost from work, the excess utility bills I will accrue due to fanning and using dehumidifiers to rectify damages I did not cause, Cleaning up my apartment due to water damages and repair personnel not cleaning up after themselves. Thank You, Ugomma Nwahiri

To whom it may concern! I have been renting the same property from Premium Properties for 10 years. Ivette Rios the property manager has been the best. She always answers my phone calls and she always sends a vendor out in a timely manner. Having some experience with property managers I have found that it is not the property management company it is normally differences between the owners, the renters and the property managers. Most owners are really great unfortunately you have some owners who don't want to pay or fix anything. Most renters are good renters unfortunately you have renters that are really needy and seem to break everything. I understand how everyone involved feels. You have to maintain your composure and talk in a calm manner if you can't get a response then talk to the owner of the company. When you have a good a relationship with everyone and you take pictures you will get results. Just be nice. I would recommend Ivette and Premium Properties to anyone.

I would highly recommend you do NOT rent any place from this company. My boyfriend and I rented a house from them. When we moved in, the place was FILTHY. Being happy that we finally found a nice home, my boyfriend and I just cleaned everything ourselves without complaining. When we moved out, we made sure the place was spotless and did all the required yard work and steps on the move-out list they had provided. One of he agents did a final inspection and I called the finance office where they told me that my $1,300 deposit would be returned. After a month, I still hasn't received it and I called the office where they told me the reason why I didn't receive my deposit, even though they lied and said I would originally, was because "the carpets were not cleaned". The house we rented had absolutely no carpets. It was all hardwood floors. They then continued to lie and say that we never did any yard work, when my boyfriend and I had people come and professionally do it and my boyfriend also did weekly maintenance. These people are liars and thieves. All of this done with an attitude from them of course, too. Also, when you give them the notice that you're moving out, you will be harassed multiple times on a daily basis from agents to show the property. MULTIPLE times a day. Not to mention they're rude about this, too. Do NOT rent from Premium Properties.

Do not rent or list anything with these guys. I rented the house from them and they are accused of stealing money from the owner and I'm in the middle of it. They don't answer my calls. The house is not fixed like Rey promised in the contract. If you want to waste your time and money go ahead. Not worth the head ache. Ivette the property manager is the worse property manager that I've never seen.

I have a number of properties with this company and have enjoyed their professionalism. One Agent in particular stands out. His name is Boone Fowler. Ask for him.